Hong Kong Int’l Airport (Gold Award)
Seoul Incheon Airport (Bronze Award)
Munich Airport
Kansai International Airport
Dubai International Airport
KLIA - Kuala Lumpur Airport
Amsterdam Schiphol Airport
Copenhagen Airport
Sydney Airport

Sydney Airport

Location: The airport is located 9km (6 miles) south of Sydney
Airport code: SYD


An underground Airport Link connects the International and Domestic terminals. Kingsford Smith Transport buses operate frequent services between the terminals. Travellers changing between domestic and international flights (either way) may be eligible for the Qantas Seamless Transfer (tel: 13133) service.

Most routes to the airport are signposted; these signs indicate the most direct route to the airport. Travellers should visit the airport’s website for detailed driving directions from specific areas in Sydney.

The airport has three car parks. The T1 International Terminal Car Park is located on the Arrivals level of the T1 International Terminal. Domestic Multi-Storey and Long-Term car parks are also available. The Long-Term Car Park can be accessed via Ross Smith Avenue from General Holmes Drive or Sir Reginald Ansett Drive; follow the signs to the car park located near the heliport; there are regular courtesy shuttles to the terminals. Valet parking is also available (tel: (0)2 9667 6010).

Avis, Budget, Europcar, Hertz, Red Spot and Thrifty are all represented. Offices are located in the Domestic Multi-Storey Car Park, between T2 Domestic Terminal and T3 Qantas Terminal.

Rail: An Airport Link (tel: (02) 8337 8417 or 131 500; website: www. airportlink.com.au) rail service connects T1 International Terminal, T2 Domestic Terminal, T3 Qantas Terminal, central Sydney and the Sydney suburbs. Airport Link stations are located at all terminals. Trains run to the Sydney Town Hall (journey time 13 minutes). Tickets can be purchased on-line. Road: Taxi: Each terminal has its own sheltered taxi rank. A taxi rank is located outside the mid-point of the Arrivals hall in T1 International Terminal (journey time to city centre: 30 minutes). Limousine: Pre-booked limousines are available with pick-up and drop-off directly outside each terminal. Bus: The Kingsford Smith Transport Sydney Airporter hotel bus service (tel: (0)2 9666 9988) operates services to all hotels, B&Bs and hostels in the Kings Cross, city centre and Darling areas. Many shuttle bus companies provide a service between the airport and most Sydney suburbs and regional areas; these need to be booked in advance. The Tourism NSW Information Desk in T1 can provide information (see below). Many hotels provide a transfer service for their guests.

The Tourism NSW Information Desk is located in the centre of the T1 International Terminal Arrivals level 1 and is open 0600-2300, providing information and help with accommodation, tours and dining in Sydney. Gold Ambassadors, who can provide information and answer queries on the airport, are stationed throughout the airport, particularly near counters D and H on the Departures level and opposite exit A and B in Arrivals.

Money and communications: Bureaux de change are located on the Arrivals level 1 of the T1 International Terminal. ATMs are located in all terminals. Postal and photocopying facilities can be found at Australia Post Shop, located in the centre of Departures level 2. Internet access terminals are located throughout the terminal. Eating and drinking: There are many restaurants, cafés and bars at the airport offering a wide variety of international and Australian cuisine. Shopping: There are over 150 retail and service outlets, including duty-free, beauty and hair salons, a wine store, an Australian produce shop, international and Australian fashion stores, and a host of speciality stores. Luggage: Tempo Services (tel: (02) 9667 0926) offers a left-luggage service on Arrivals level 1 of T1 International Terminal; there is also a baggage storage facility on the Arrivals level of T2 Domestic Terminal. Trolleys are available troughout the airport. There is a lost property office on level 3 of the T1 International Terminal (tel: (0)2 9667 9583). Other facilities: There is a medical centre in T1 International Terminal on the administration level 3. There is also a pharmacy in the Departures area. Free showers are available in both the Departures and Arrivals area of the T1 International Terminal. A prayer room is located on level 3 of the T1 International Terminal. There are child activity centres in T1 International Terminal and Kid’s Cinemas are located after immigration, near Gate 33. Child-sized toilets are installed in all female toilets and baby changing rooms are located at convenient locations throughout the terminals.

Sydney Airport Executive Services (tel: (02) 9667 6534; website: www.execservices. com.au) hires out a number of business and conference venues in both T1 International Terminal and T2 Domestic Terminal. There are two meeting/function rooms (the Kingsford Smith Suite holds up to 400 delegates) and two VIP suites in T1, while T2 has meeting rooms, conference space and a function area catering for up to 1,000 people. A catering service is also available. Overhead projectors, screens, flipcharts and whiteboards come as standard, while AV equipment and sound systems are available on request. There are seven airline lounges in T1 and one in T2. Mobile telephone hire is available from Vodafone Rental stores in T1 Arrivals.

Facilities for disabled passengers include showers, toilets, ramps and lowered telephones, text telephones, telephones fitted with induction loops, and drinking fountains. Passengers with special needs should advise their airline at least 72 hours before departure. Wheelchairs are available from the Tourism New South Wales desk. Disabled parking spaces are located at the front of the T1 International Terminal, for valid badge holders.

Nearby hotels include the Airport Sydney International Inn, 35 Levey Street, Arncliffe (tel: (02) 9556 1555), with meeting facilities; Holiday Inn Sydney Airport, corner of Bourke Road and O’Riordan Street (tel: (02) 9330 0600), with meeting and banquet facilities; Ibis Hotel Sydney Airport, 205-213 O’Riordan Street (tel: (02) 8339 8500); and Stamford Sydney Airport Hotel, corner of O’Riordan Street and Robey Street (tel: (02) 9317 2200), with a business centre, secretarial services and conference facilities. The Tourism New South Wales Travel Centre can help arrange accommodation in Sydney.